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Reactive Facilities Management
When urgent repairs or emergencies arise, Octavian understands the importance of responding quickly, professionally, and effectively to minimise disruption and risk to your business.
We provide 24/7 reactive services, including emergency plumbing, electrical faults, and urgent building maintenance, ensuring rapid response and reliable resolution. Our dedicated teams deliver practical, cost-effective solutions that keep operations running smoothly and with minimal downtime.
Reactive Facilities Management Services
When it comes to emergency building maintenance, Octavian is the trusted choice. Our team of experienced professionals are available 24/7 through our Control Room, ensuring rapid response to urgent issues and immediate action to keep your operations running.
From plumbing emergencies and roofing repairs to electrical works and urgent fabric maintenance, our experts deliver reliable solutions with a guarantee of quality workmanship every time. Backed by our commitment to excellent customer service and swift response times, Octavian ensures your emergency building maintenance needs are resolved quickly, efficiently, and to the highest standards.
Octavian strengthened its service offering in 2009 with a dedicated focus on delivering emergency call-out facilities management solutions across the UK. Since then, we have built a robust national presence, supported by regional offices, trusted partners, and a 24/7 Control Room, ensuring clients receive immediate response and reliable resolution whenever urgent issues arise.
Helpdesk Operations Department
Our dedicated Helpdesk Operations Department provides 24/7 maintenance and support services for clients’ property portfolios across the UK. Each contract is overseen by experienced Project, Contract, and Account Managers, ensuring smooth day-to-day operations, full compliance, and consistent service delivery.
We utilise advanced CAFM (Computer-Aided Facilities Management) software to centralise all facilities services, generate real-time reports, and monitor SLA compliance. Clients benefit from a secure online portal, giving them instant access to view works, reports, and performance data. By tracking expenditure, outstanding works, security issues, and future project requirements, we help clients reduce unnecessary call-outs, improve efficiency, and achieve measurable cost savings.